FAQs

Contact Information

Email: info@zinniaandbirch.com

Physical Address: 7 Main Street, Front Left Suite, Goffstown, NH 03045

Product Care

General Care: Keep arrangements out of direct sunlight to prevent colors from fading and in a dry environment to prevent mold.

What are the flowers made of? Each flower is handmade using shavings from the cassava plant or balsa tree bark. Not only are they all natural, but are also biodegradable and made from a sustainable material.

How long do they last? Forever!

Do I need to water my flowers?  You don't! In fact it's ideal to keep your flowers away from water as much as possible! Being wood, and porous, means that it's easier for mold to grow on them which could ruin the flowers.

Can I put my arrangement outside? Yes, but only if it has been treated for UV and water.  This treatment makes the flowers more brittle (verses the normal softness and pliability) due to a polyurethane spray used to protect them so you will want to be careful with treated flowers.

How do I store my flowers? It's best to store them in open containers with a breathable cover, such as tissue or a sheet, to allow airflow and to prevent them from collecting dust.

How do I dust my flowers? Compressed cans of air or hairdryers (no heat) on low are great ways to get rid of any dust collecting on arrangements.

Can I use essential oils on my flowers?  Yes, as long as the oil is watered down and you don't spray them too much!

Shipping Questions & Policy

Shipping Time Frames:

Products that are in stock will ship within 1-2 business days.

Pre-order will ship within 2-3 weeks unless posted otherwise, we will reach out if it's longer.

Custom orders/pre-orders will take 4-8 weeks to produce and ship, please reach out to us if there is a time restraint on the order that we need to accommodate.

Packaging: Our goal with packaging is to protect your order and create as little waste as possible. We do this by using products that are made from recycled material and products that can be recycled when possible.

Also, the packing peanuts used in each package are biodegradable!

My package came damaged in shipping, help! We do our best to package each arrangement with care and support, however, damage sometimes still happens! Please reach out to us if it does with pictures of the damage. In some cases we can walk you through small issues and in others we will replace it.

Return & Cancellation Policy

We accept returns and cancellations:

Contact within 14 days of delivery.

Ship Items back within 21 days of delivery.

Request a cancellation within 6 hours of purchase.

The following items can not be returned: Because of the nature of these items, unless they arrive damaged or defective, I can not accept returns for:

• Customized or personalized orders
• Items on sale
• Shipping costs

Conditions of returns:

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.